Refund policy

Return & Refund Policy

At Caviar & Chill, we want you to love your purchase. If you're not completely satisfied, we're happy to help.

Returns

Eligible items may be returned within 14 days of delivery.

To qualify for a return, items must:

Be unworn, unwashed, and unused.
Have all original tags attached.
Be returned in their original condition.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Final Sale Items

For hygiene reasons, underwear, thongs, bodysuits, and other intimate garments are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

Items marked as Final Sale are not eligible for return or exchange.

Refunds

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include your order number and photos of the issue.